FAQs and Troubleshooting|
FAQs and Troubleshooting |
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First of all, please make sure that Readon Player is not blocked by any firewall. All TV, movies and radio channels and updates are running with internet as its backbone; blocking internet access with a firewall just does not make any sense.
Question 1: Channel won't play.
Answer:
1) Make sure you have meet the minimum requirement by having the following installed in your PC:
and
and
2) Just like any TV station, the channel you are trying to view may not be have a 24/7 schedule. You can try to access the particular channel later if it is offline.
3) Some TV channels require a very high bandwidth (as high as 2Mbits/sec). Make sure you have access to a good and reliable broadband internet.
4) Some of the stations may be experiencing heavy load and just cannot cater to a large number of viewers.
5) Make sure you are not behind a firewall that prevents internet video and audio streaming. Contact your network administrator for assistance.
6) Some TV and Radio stations may be made unavailable permanently because the owner has taken it offline. In this case, you are strongly encouraged to report the dead channel link to us so that we may serve you better.
7) On your Window Media Player, go to tools->options->network. Make sure all the checkboxs are enabled (RTSP/UDP, RTSP/TCP, HTTP, Recieve multicast streams). Also, make sure your streaming proxy settings are correct.
8) Each channel is running on a different server. The popular channels may already be saturated with users and therefore will not accept new incoming connections. This is especially true for shoutcast channels. You can try again later.
Question 2: Automatic updates don't work.
Answer:
Readon Free Internet TV and Online radio is using the configuration of your internet explorer to download the latest channel list. So make sure that you have access to the internet with your IE.
Question 3: Software flickers too much.
Answer:
Your hardware graphic acceleration may not be working properly. Try to lower it to the settings “Disable all DirectDraw and Direct3D accelerations. If this work, you should contact your graphic card vendor for a solution.
The graphic acceleration settings can be found in Control Panel -> Display -> Settings -> Advanced -> Troubleshoot.
Question 4: MP3 recording don't work.
Answer:
Please click on the “Troubleshoot” button of the audio recording window for more
details.
Question 5: There are lot more dead movie links than TV or Radio.
Answer:
Many movie files have a very short lifetime (from hours to days) before they will be deleted. This may be due to copyright infringement. We are not hosting, not uploading movie files, we just search & collect movie files from the internet, therefore we can't fix broken file, we can just find another copy elsewhere and we are trying constantly to do it as fast as we can. You should check for new channel list updates frequently! Please be patient and sorry for any inconveniences!
Question 6: I cannot record video with VLC for certain channels. Some channels can only record video for a few seconds.
Answer:
Contrary to what many people think, VLC cannot play every codec out there. VLC also differs from windows media player when reading an internet playlist. If you have problem with certain channels, use VLC ActiveX (only supported in Readon Player version 5.5) instead of the plugin to record channel. Make sure you have the latest VLC player installed when using the ActiveX version.
Question 7: Why don't you use ActiveX instead of plugin for VLC.
Answer:
After VLC version 0.90 is released, the VLC ActiveX was stripped off many of its functionalities such as video recording and parsing asx/pls/m3u etc. files. In short, VLC ActiveX is next to useless.
Question 8: Flash movies won't play even I have flash player installed. It keeps giving me errors.
Answer:
You should use Internet Explorer to install Flash player. Open this website with IE (not other browser) and follow the instruction for installation of flash player.
You can find more information in this forum thread: click here
Question 9: The new version of Readon Player fails to start.
Answer:
Try uninstalling the player and then reinstall it on a different folder. The newer version configuration file may conflict with older versions.
Question 10: Can I use Readon Player with Windows 7?
Answer:
There is a version of Readon Player currently just built for Windows 7. The download link is: Click here
This version also works with Windows Vista and XP but will require Dot Net Framework 3.5 installed.
Question 11: I have a HD monitor and would like to watch my TV channel full screen without the black boarders at the side.
Answer:
You can try to play the channel with VLC and then choose the aspect ratio that fits your monitor at Menu->view->VLC aspect ratio. (Only available for version 5.5.0.0)
Question 12: Readon Player is working fine on one PC of mine but not on another PC.
Answer:
Readon Player depends heavily on ActiveX components to work. Most ActiveX components are developed specifically for Microsoft product (esp INTERNET EXPLORER). Make sure your IE is in mint condition before using Readon Player.
Question 13: I lost my password and reinstalling Readon Player does not help.
Answer:
Key in "f9vf10pmzkst46sjioqcf" as your password and tries to unlock the adult content. Retry until the password is revealed to you. The chances of success for each try is 1%.
Question 14: Readon Player used to start fine but now it will not start.
Answer:
Use command prompt and go to the installation folder of your Readon Player. Type in "internettv.exe -defaultconfig". You should see the message "The configuration file has been reset to default."
This will only works with Readon Player version 5.8.0.0 and above.
Question 15: How do I resume a download?
Answer:
To resume a download, simply initiate the download again and choose the same file which has been downloaded partially.This will only works with Readon Player version 6.2.0.0 and above.
Question 16: There is sound but no video shown in the recorded video using MP4-H264 format.
Answer:
Try playing the video file using either Readon Player or VLC. The video will usually starts 5-20 seconds later.
Question 16: I cannot play any DIVX file.
Answer:
You must have DIVX web-player installed. The latest DIVX web-player has been found to be problematic for many people. We recommend you to uninstall the latest version and install version 1.42 instead. Click here to download
Question 17: Youtube or some flash channels suddenly no longer works.
Answer:
A likely possible reason is that the online JW player is not loaded probably and a corrupted flash file is still lingering in the cache. To solve this problem, open your Internet Explorer and clear your cache by going into Tools->Internet Options. Under the General tab, click on "Delete" button. Make sure the options "Temporary Internet files" are selected. Click on the "Delete button" and restart Readon Player.