ClickSoftware Technologies Ltd., one of the topmost organizations known for its automated mobile workforce management and optimization solutions for service industry, recently publicized the release of its new product, ClickExpress, a cloud-based mobile workforce management tool that caters to the flexibility and scheduling requirements of expanding businesses.
ClickExpress essentially acts as a doorway so that every business, be it small-scale or large-scale, is able to implement an enterprise mobility strategy, without any trouble. The pre-packaged end-to-end solution makes the service process run efficiently—from meeting customer at the beginning, through organizing work order, resource scheduling, dispatch, real-time updates from the field as well as managerial reports—assisting companies in their endeavors to expand and become more streamlined without elevating the costs. The cloud-based solution is effortlessly deployed within a short period of time, allowing businesses to get gains right away:
“Seventy-five percent of Small and mid-size organizations (SMBs) polled by Aberdeen are running service as a profit center, much more so than their larger enterprise counterparts,” Sumair Dutta, Vice President and Principal Analyst, Service Management, Aberdeen Group, said in a statement. “Therefore in order to fully realize profits, which absolutely requires a satisfied customer base, companies must improve the integration between service functions such as field service and customer support, and empower service employees at all levels with access to richer work, service and customer information. In the case of field service, this empowerment can be enabled with aid of a scalable mobile workforce management solution.”
“ClickExpress addresses the pain points that growing service companies face, and levels the playing field, providing growing companies the same robust mobile workforce solutions that are utilized by industry leaders across the globe,” Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware, explained. “By deploying ClickExpress, businesses can be confident knowing that they are using the tried and tested market leader. Because ClickExpress is offered as a cloud-based subscription model, deployment is fast, making it the right choice for businesses who want to boost productivity and customer service levels while keeping operational and IT costs down.”
ClickExpress allows organizations to decide themselves when they want to use any number of the components in the package in order to effectively satisfy their specific business requirements. Being a cloud-based solution, ClickExpress does not need any supplementary IT infrastructure and provides free-of-charge upgrades.